top of page

Join Our Team!

As a local business we are here to serve our community. We offer...

  • Competitive Salary

  • Compensation Plan

  • Benefits… including 401K/Simple IRA w/ company match, health insurance program and PTO (paid time off)…

  • And more...

See Available Job Positions and Apply Below:

Job Description:

Customer Service Representative (CSR)

Job Responsibilities:


Serves customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties:


(included but not limited to the following)


• Attracts potential customers by answering product and service questions; suggesting information about
other products and services.
• Manage and maintain customer records by updating account information in agency management system.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the
problem; selecting and explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution.
• Processes new policy applications.
• Processes customer policy changes.
• Recommends potential products or services by collecting customer information and analyzing customer
needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Assist receptionist and/or office with answering phones with a courteous and friendly attitude.
• Assist in completion of projects as assigned.


Customer Service Representative Skills and Qualifications:


Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills,
Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking


CSR Skills and Qualifications:


Bachelor’s degree or equivalent job experience. Requires a general agent’s license.


Prospecting Skills, Meeting Sales Goals, Motivation for Sales, Selling to Customer Needs, Client Relationships,
People Skills, Product Knowledge, General Math Skills, Organization, Dependability, Statistical Analysis.

Get Print Version
of this Job Listing
Teamwork
Apply Now!
arrow&v

Thanks for submitting!

Anchor 1
bottom of page