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© 2018 Germer Insurance Services

Claims

We Are Here to Help You

The manner in which we handle your claim is one of the most important aspects of our relationship with you. We pledge to assist you with each step of the claims process to the best of our ability.

How to Start a Claim

During business hours, please call our agency as soon as possible. We will be more than happy to assist you with the next steps in the process.

 

Outside of business hours, please contact your insurance carrier directly using the contact phone number listed on this page or through their website on the Carriers page. Then contact our agency as soon as possible during business hours.

Contact Your Provider

Provider

Phone Number

Allstate

1-800-255-7828

Allstate Flood

1-800-527-2634

Dairyland

1-800-526-4252

Foremost

1-800-532-4221

Germania

1-800-392-2202

HPFM

1-888-473-6256

National Lloyds

1-800-749-6419

Progressive

1-877-776-2436

Safeco

1-800-332-3226

State Auto

Travelers

1-800-766-1853

1-800-252-4633

Victoria

1-800-926-3168

What do I need to do after an Accident or Disaster?

If you have suffered an accident or disaster, you are no doubt concerned about your property. What do you need to do? What can you do right now? What information do you need? The following answers these questions and more about your home, car  and more. 

Auto/Boat/RV

Windshield:

  • Call our office to report the damage.

  • We will verify your coverage/deductible and then advise you on how to get it repaired.

One Vehicle Accident:

  • Stop your vehicle and move it to a safe place.

  • Determine if you or any passengers are injured. Call for medical assistance if needed.

  • Call our office as soon as possible to report the accident. We will verify your coverage/deductible and then advise you to obtain estimates for repairs.

 

Two (or more) Vehicle Accident:

  • Stop your vehicle and move it to a safe place, if possible.

  • Remain at the scene of the accident, and determine if you or any passengers are injured. Call for medical assistance if needed. Exchange the following information with the other driver(s): names, addresses, telephone numbers, type and ownership of vehicles, insurance information, a description of damages.

  • Get the names, addresses and telephone numbers of any witnesses.

  • Call the police. Cooperate with the police and answer all of their questions.

  • Do not admit fault to anyone. You do not have all of the facts about the accident yet.

  • If your vehicle must be towed, ask that it be taken to a repair shop of your choice.

  • Call our office and report the accident as soon as possible. Our staff will verify your coverage/deductible and set up your claim with the insurance company that carries your policy.
     

Property (Fire/Water/Wind/Theft/Vandalism/Etc.)

  • Make whatever repairs are necessary to ensure no further damage can occur.

    • For instance, turn off the water main for burst pipes, place a tarp on the roof for leaks, etc. (Keep a record of repair costs and retain receipts for these immediate and necessary expenditures.)

  • If the loss involves theft or vandalism, call the police immediately.

  • Call our office to report the claim as soon as possible. We will verify your overage/deductible and give you advice for obtaining estimates for repairs.